Off-the-shelf or bespoke: how do you decide?
The right answer is often "off the shelf", and we say so before writing a quotation. Take an off-the-shelf solution when your need is standard — accounts, payroll, till, electronic signature, a generic CRM — because a vendor spreading its costs across ten thousand clients will always be cheaper than dedicated development, and because it handles the regulatory updates on your behalf.
Go bespoke when the way you work is precisely what sets you apart, when your teams paper over the gaps in the software with spreadsheets and re-keying, when you pay licences for ten features and use two, or when nothing on the market talks to your other tools. The most reliable signal is still the time lost, measured in hours per week.
| Situation | Our recommendation |
|---|---|
| A standard, regulated need | An off-the-shelf solution. We help you choose and configure it. |
| An off-the-shelf solution that fits 80% | The off-the-shelf solution, plus a bespoke add-on or a bridge. |
| A process specific to your trade | Bespoke, starting with the most painful part. |
| Shared spreadsheets that have become critical | Bespoke. The risk of error and loss already exceeds the cost of the project. |
| A need that is still vague | Neither: a short scoping session first, free with us. |