IT maintenance for businesses in Nice and the Alpes-Maritimes

Everything that has to keep running without you thinking about it. Monitoring of workstations and equipment — desktops and laptops, printers, peripherals, telephony; software and security updates, operating system as well as business applications; troubleshooting, remote or on site; estate management, meaning knowing at any moment which machine is where, on which system and under which licences; checks on day-to-day backups; and finally everyday advice, which avoids the unnecessary purchase as much as the avoidable breakdown.

We do not bill maintenance as an abstract insurance policy. It exists to deliver three measurable outcomes: calmer day-to-day operation, a fast response when something goes wrong, and a more consistent estate — therefore one that costs less to maintain the following year.

Both, in that order. A workstation crawling along, a mailbox that will not open, a silent printer, a business application that refuses to start: the great majority of these are handled remotely, with your explicit consent at every connection, and are settled while you carry on working. Travelling out is kept for what genuinely requires it — a hardware failure, a cabling problem, a workstation replacement, a heavy reinstallation.

You call the engineer who knows your estate directly, not a call centre that opens a fresh ticket every time. Response and call-out times are contractual and appear on the quotation; in an emergency we are on site within 24 hours. Work outside opening hours (Mon–Fri 9:30am–5pm) falls under 24/7 out-of-hours cover, taken out in the contract.

Because almost nothing fails without warning. A disk announces its end with read errors before it gives up, a server fills its disk space over weeks, a backup fails silently for months before anybody needs it, a workstation reboots on its own long before it stops booting at all. Monitoring means surfacing those signals and acting on them while they still cost nothing.

In practice we watch the state of the disks and the backups, free space, pending updates, the antivirus and the state of the network equipment. The tools depend on the scope and are set out in the contract: SentinelOne for detection and response on workstations and servers; N-able for the estate, the backups and the updates; Prometheus and Grafana for servers and their metrics; Sentry for the applications we built ourselves; Wordfence or Sucuri for WordPress sites. Reporting is continuous, 24/7.

By starting from actual use, never from a specification sheet. Estate management begins with an inventory: which machines, how old, which operating system, which licences, which warranties are still running, and who works on what. That survey is then used to decide, machine by machine, what can be repaired, what can be upgraded — a disk, some memory — and what has to be replaced.

Renewal is planned rather than endured: a handful of machines a year, budgeted in advance, rather than a whole estate changed in a hurry after an incident. Replacement machines are built for the use observed: that is the purpose of our custom hardware assembly service.

Both exist, and the right choice depends on the size of the estate more than on the budget. Paying per ticket suits an organisation with a handful of machines and occasional needs: you call, we come out, you pay for what was done. The monthly retainer becomes the better value as soon as the estate justifies continuous monitoring: it covers the day-to-day watch, the updates, the backup checks and an agreed volume of call-outs.

Our rates are set after the audit of the estate and appear on the quotation. The minimum term is one year, renewed year by year thereafter; the notice period is set out in the contract. As with the rest of our work, licences and subscriptions are taken out in your own name: you are never tied to one supplier just to keep your own estate running.